How do I claim warranty?

For PROTAG Products not purchased from theprotag.com, kindly approach the retailer you have purchased from / request for the contact of their PROTAG distributor to seek a return / exchange.

My PROTAG Product is a Gift

If the Product was a gift, kindly ask the giver to provide you with the receipt. We will not support warranty if proof of purchase is not produced.

Why is the receipt/proof of purchase needed?

We need to verify if the PROTAG Product still falls within the applicable warranty period and verify that it was purchased from an authorised seller.

My PROTAG Product is faulty and it is still within the (1) one year limited warranty, how do I get it repaired/replaced?

Kindly contact the retailer who sold it to you with the proof of purchase. Our authorised distributors/retailers have been given instructions to provide the limited warranty support.

Order Information

What payment methods can I use?

We only accept Paypal. If you wish to pay by credit card, you may still pay via Paypal without a Paypal account.

Does my billing address have to match the address on file with my credit card?

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

How do I get a copy of my invoice?

You can print a copy of your invoice from the Order Information page.

How do I cancel my order?

Orders may be cancelled before they ship. To cancel your order contact Customer Service.

Shipping Information

Has my order shipped?

If you have received the Order Completed email, it would mean that your order has been shipped. Please contact customer support at support@theprotag.com for more information.

How do I get my tracking number?

The tracking number is in the Order Completed email. You may check the status of your order at singpost.com.

Do you ship to my country?

We ship to all countries.

Can I change my shipping address?

Please contact support@theprotag.com to change your shipping address.

Can I change my shipping method?

Unfortunately, we only fulfil orders via Singpost.